Privacy at Kerala Spice Co for Indian buyers

Compliance and data protection in Kochi

We follow applicable Indian consumer and data protection requirements. Our Kochi unit limits access to order systems to trained team members only. We store order details in systems that are protected by passwords and role‑based access. Paper printouts are avoided; when used, they are kept in a locked cabinet and shredded after use. We review how we handle personal data at least twice a year and update practices when rules change. If a security issue is suspected, we log it and take corrective action promptly.

What we collect and how we use it

We collect your name, phone, email, delivery address, and the items in your cart to create and ship your order. We use your contact to send confirmations, GST invoices when applicable, and courier tracking links. Your details also help us handle replacements, refunds, or quality questions. We do not sell or rent personal data to anyone. Courier partners receive only what they need to deliver, such as recipient name, phone, and address. Payment information is handled by the payment provider you choose, not stored by us.

How we stay transparent and accountable

For each shipment we share an order confirmation, GST invoice when applicable, and a tracking link from the courier. Batch labels on pouches show origin area and pack date for transparency. Internally, we note who accessed order records and why. These notes help us answer support questions and verify actions later. We review access logs and processes on a regular schedule in Kochi. If we change how we handle data, we update this page with clear language.

Your choices and how to update details

To correct or delete your contact details, write to us with the email and phone used on the order. You can opt out of non‑order emails at any time by replying “unsubscribe” or writing to our team. You may request a simple export of your order contact details kept by us. Before we act, we may ask you to verify identity using an order number or phone OTP. We aim to reply within three working days for most requests. Contact our Kochi unit at contact@keralaspiceco.com.

How long we keep your information

Order records such as name, contact, address, items, and invoice are kept for up to 24 months for taxation and warranty purposes. Some records may remain in backups for a limited time until those backups rotate. After the retention period, we remove records from active systems as part of a monthly clean‑up. Emails tied to an ongoing support case may be kept until the case is closed. We only keep the minimum data needed for the purpose described here.

When we share with others

We share delivery details with courier partners so they can deliver to the right address and contact you if needed. We may share invoice information with accountants or tax advisors to meet compliance needs. Our banking partners will see payment‑related information when you pay. We may use reliable IT providers for email or hosting, bound by confidentiality terms. We do not sell or lease personal data to marketers. If the law requires disclosure, we share only what is necessary.

Cookies and simple storage

We may use essential cookies or local storage so your cart and form inputs are remembered between visits. If you turn these off in your browser, the site may still work but you might need to re‑enter details. We do not use third‑party advertising pixels. Basic analytics may be used to understand page load or errors in a privacy‑friendly way. You can clear cookies and storage any time from your browser settings. We keep things simple and avoid intrusive tracking.

Children’s data

Our site and products are intended for adults who can place and receive orders. We do not knowingly collect personal data from children. If you believe a child has sent us personal information, please write to us immediately. We will review and remove the data if it should not have been collected. If needed, we will also inform the courier to stop any related delivery. Parents or guardians can contact us for any follow‑up questions.

How to contact our Kochi team

For any privacy questions, email contact@keralaspiceco.com or call +91 9212878555. Our support hours are Monday to Saturday, 10:00–18:00 IST. You can also write to our Kochi unit at Kundannoor, Maradu, Ernakulam, Kerala, India. Please include your order number so we can find details faster. If your request is urgent, mention it in the subject line. We do our best to reply within three working days.