Terms for Kerala Spice Co orders within India

Following Indian laws and regulations

Orders are handled from Kochi, Kerala by our small team. We follow applicable Indian consumer, data, and food safety requirements for packaged spices. Documents such as FSSAI numbers and GST details are available on invoices when needed. If any specific certificate is required for wholesale, let us know and we will share it. We monitor regulation updates that affect labeling or storage and change our process when needed. If you have a compliance question, write to us and we will respond with clear steps.

What we expect from our buyers

Provide accurate contact and delivery details so the courier can reach you. Ensure someone is available to receive the shipment on working days at the address provided. Use the spices for culinary purposes and store them sealed and away from moisture and heat. For wholesale buyers, keep batch labels for quick reorders and quality references. If any product seems damaged or off, contact us with photos within three days so we can help. Keep your phone reachable for courier coordination during delivery.

How we resolve disputes and which law applies

If something is wrong with your order, write to us first so we can fix or replace items quickly. Most issues are solved with a replacement or refund once we review photos and the courier scan. If a dispute remains after we try our best to resolve it, Indian law will apply. The place for any legal matter will be Ernakulam, Kerala. We prefer simple solutions and clear communication before anything formal. Your cooperation helps close cases faster.

How to reach our Kochi unit

Email: contact@keralaspiceco.com for order help or billing queries. Phone: +91 9212878555 for urgent courier issues during working hours. Address: Kundannoor, Maradu, Ernakulam, Kerala, India for correspondence. Include your order number in the subject line for faster help. We typically reply within three working days. If it’s urgent, write “urgent” in the subject and we will prioritise it.

Payments, invoices, and GST

We accept UPI, cards, and bank transfer through trusted providers. Orders are confirmed after the payment appears on our end. Invoices show GST details when applicable and can include your GSTIN if shared before billing. For wholesale buyers, payment terms and credit limits are agreed in writing. If a payment fails, your cart may be held for a short time and then released. Contact us if you need a duplicate invoice or a name correction.

Cancellations and changes

Before dispatch, we can cancel or edit your order on request by email or phone. After dispatch, we can try an address correction if the courier supports it in your city. If the shipment is already out for delivery, the courier may need to return it to us first. Opened or used pouches cannot be returned for safety reasons. If you received the wrong item, we will replace it quickly once confirmed. Keep the outer box and label for any courier investigation.

Quality, batch labels, and shelf life

Keep pouches sealed, away from moisture, strong light, and heat sources for best flavour. Batch labels show origin area, roast or dry level if relevant, and the pack date. Shelf life varies by spice and storage; check each pouch for guidance. For whole spices, grind only what you need to retain aroma. If you notice clumping due to humidity, spread the spice on a clean plate to dry before sealing again. Contact us if you need replacement caps or zip locks.

Delivery times and delays

Most orders leave Kochi within one to two working days after payment. Courier transit is usually two to seven days depending on your state and serviceability. Festival seasons, heavy rain, or strikes can cause delays beyond our control. We share tracking links by email and SMS as soon as dispatch is booked. If tracking does not update for 48 hours, write to us for a manual follow‑up. We will coordinate with the courier and report back with a clear status.

Returns and replacements

If a pouch is damaged or the wrong item arrived, contact us within three days of delivery with clear photos of the outer box, inner pouches, and the label. We will review and either replace the items or refund you, depending on the case. If an item is missing, we will verify weights and scans and ship the balance. For courier damage, photos help us file a claim faster. Keep the packaging until we confirm next steps so the courier can inspect if needed.